Customer Care training is critical to any organization that works with people regardless of size. Interactions between employees and customers have an influence on the number of customers retained. Employees with successful customer service skills have a great sense of value and commitment to their job.
The customer service skills that employees possess make positive impressions on both current and future customers. The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales years into the future. Given the social and digital age, one great customer experience can translate to many more customers hence the need for provision of proper customer service training which can assist in delivery of a long-term increase in sales and customer loyalty. This customer Care training will assist eSWATINI companies to provide exception service to customers.
Introduction to fundamentals and objectives of customer care
Understanding basic concepts of satisfying customer needs and wants
Identifying gaps and solutions using ServQual model
Segmentation
Different profiles of customers: white collar, blue collar and purple collar
Publicity and Public relations
Internet and interactive media
Budgeting for customer care tool
In line with Botho University’s Admission Policy, we aim to ensure that no potential student will be excluded from entry to any programme as a result of discrimination, and subject to the availability of infrastructure and human resources, all qualifying candidates with special needs have equal opportunity to access programmes.
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